{"id":3641,"date":"2026-08-20T11:43:51","date_gmt":"2026-08-20T15:43:51","guid":{"rendered":"https:\/\/challenger.operaticsites.com\/?page_id=3641"},"modified":"2026-08-20T11:46:05","modified_gmt":"2026-08-20T15:46:05","slug":"reclamation-pour-marchandises","status":"publish","type":"page","link":"https:\/\/challenger-motor-freight.operaticsites.com\/fr\/ressources\/reclamation-pour-marchandises\/","title":{"rendered":"R\u00e9clamation pour marchandises"},"content":{"rendered":"\n<section class=\"hero-container display-default bg-align-bottom no-background-image\">\n\n\n        <div class=\"hero-bg-container\" aria-hidden=\"true\">\n                    <\/div>\n\n    <div class=\"section-inner\">\n        <div class=\"hero-content flex column\">\n                            <h1 class=\"heading\">R\u00e9clamation pour marchandises<\/h1>\n            \n            \n            \n        <\/div>\n\n            <\/div>\n\n<\/section>\n\n\n\n<section class=\"contact-form-container\">\n    <div class=\"section-inner\">\n        <div class=\"contact-form-inner\">\n            <div class=\"contact-form-flourish contact-form-flourish-top\" aria-hidden=\"true\">\n                <svg width=\"128\" height=\"128\" viewBox=\"0 0 128 128\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                    <path d=\"M54.64 0H128V27.32H27.32L54.64 0Z\" fill=\"currentColor\"\/>\n                    <path d=\"M0 54.64V128H27.32V27.32L0 54.64Z\" fill=\"currentColor\"\/>\n                <\/svg>\n            <\/div>\n            <div class=\"contact-form-flourish contact-form-flourish-bottom\" aria-hidden=\"true\">\n                <svg width=\"128\" height=\"128\" viewBox=\"0 0 128 128\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                    <path d=\"M54.64 0H128V27.32H27.32L54.64 0Z\" fill=\"currentColor\"\/>\n                    <path d=\"M0 54.64V128H27.32V27.32L0 54.64Z\" fill=\"currentColor\"\/>\n                <\/svg>\n            <\/div>\n\n            \n                            <div class=\"contact-form-body\">\n                    \n<div class=\"wpcf7 no-js\" id=\"wpcf7-f3637-o1\" lang=\"fr-FR\" dir=\"ltr\" data-wpcf7-id=\"3637\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/fr\/wp-json\/wp\/v2\/pages\/3641#wpcf7-f3637-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulaire de contact\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"3637\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.7\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"fr_FR\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f3637-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"form-wizard\" data-sf-skip=\"1\"><div class=\"qw-progress\"><span class=\"qw-progress-bar\"><\/span><\/div><div class=\"swiper qw-swiper\"><div class=\"swiper-wrapper\">\n<div class=\"swiper-slide qw-slide\" data-slide=\"disclaimer\" data-next=\"origin\"><div class=\"qw-slide-inner\"><h2 class=\"qw-question\">Avis<\/h2><div class=\"qw-fields\"><div class=\"qw-field qw-field--text-block\"><p class=\"qw-text\">Challenger doit \u00eatre avis\u00e9e de tout dommage au moment de la livraison au moyen d\u2019une mention sur la preuve de livraison. Pour toute perte ou tout dommage constat\u00e9 apr\u00e8s la livraison, nous devons \u00eatre avis\u00e9s imm\u00e9diatement et avoir la possibilit\u00e9 d\u2019inspecter la perte ainsi que l\u2019emballage. Un avis d\u2019intention de r\u00e9clamer en bonne et due forme doit \u00eatre pr\u00e9sent\u00e9 par \u00e9crit dans les soixante (60) jours suivant la date de livraison des marchandises ou, en cas de non-livraison (envoi enti\u00e8rement manquant), dans les neuf (9) mois suivant la date de l\u2019envoi. La r\u00e9clamation d\u00e9finitive doit ensuite \u00eatre pr\u00e9sent\u00e9e dans les neuf (9) mois suivant la date de l\u2019envoi, accompagn\u00e9e d\u2019une copie de la facture de transport acquitt\u00e9e.<\/p><\/div><\/div><div class=\"qw-nav\"><button type=\"button\" class=\"qw-btn qw-next\">Suivant<\/button><\/div><\/div><\/div>\n<div class=\"swiper-slide qw-slide\" data-slide=\"origin\" data-next-rule=\"{&quot;field&quot;:&quot;origin&quot;,&quot;map&quot;:{&quot;Envois en provenance du Canada ou circulant sous un connaissement canadien&quot;:&quot;canada&quot;,&quot;Envois en provenance des \u00c9tats-Unis ou circulant sous un connaissement am\u00e9ricain&quot;:&quot;usa&quot;}}\"><div class=\"qw-slide-inner\"><h2 class=\"qw-question\">Origine de l\u2019envoi<\/h2><div class=\"qw-fields\"><div class=\"qw-field qw-field--choice\" data-required=\"1\" role=\"group\" aria-labelledby=\"qw-origin-label\"><p id=\"qw-origin-label\" class=\"qw-field-label qw-field-label--sr\">Origine de l\u2019envoi<\/p><span class=\"wpcf7-form-control-wrap\" data-name=\"origin\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first\"><label><input type=\"checkbox\" name=\"origin[]\" value=\"Envois en provenance du Canada ou circulant sous un connaissement canadien\" \/><span class=\"wpcf7-list-item-label\">Envois en provenance du Canada ou circulant sous un connaissement canadien<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"checkbox\" name=\"origin[]\" value=\"Envois en provenance des \u00c9tats-Unis ou circulant sous un connaissement am\u00e9ricain\" \/><span class=\"wpcf7-list-item-label\">Envois en provenance des \u00c9tats-Unis ou circulant sous un connaissement am\u00e9ricain<\/span><\/label><\/span><\/span><\/span><\/div><\/div><div class=\"qw-nav\"><button type=\"button\" class=\"qw-btn qw-back\">Retour<\/button><button type=\"button\" class=\"qw-btn qw-next\">Suivant<\/button><\/div><\/div><\/div>\n<div class=\"swiper-slide qw-slide\" data-slide=\"canada\" data-next=\"contact\"><div class=\"qw-slide-inner\"><h2 class=\"qw-question\">Acceptation des conditions<\/h2><div class=\"qw-fields\"><div class=\"qw-field qw-field--text-block\"><h3 class=\"qw-text-heading\">Valeur d\u00e9clar\u00e9e de l\u2019envoi<\/h3><p class=\"qw-text\">(S\u2019applique aux envois en provenance du Canada ou circulant sous un connaissement canadien)<\/p><\/div><div class=\"qw-field qw-field--text-block\"><p class=\"qw-text\">La responsabilit\u00e9 MAXIMALE de Challenger, en cas de r\u00e9clamation, est limit\u00e9e \u00e0 4,41 $ le kg ou 2,00 $ la lb, \u00e0 moins qu\u2019une valeur d\u00e9clar\u00e9e plus \u00e9lev\u00e9e ne soit indiqu\u00e9e par l\u2019exp\u00e9diteur sur le connaissement. Les exp\u00e9diteurs doivent savoir qu\u2019une valeur d\u00e9clar\u00e9e sup\u00e9rieure aux montants indiqu\u00e9s ci-dessus peut entra\u00eener l\u2019application d\u2019un suppl\u00e9ment, conform\u00e9ment aux tarifs en vigueur.<\/p><\/div><div class=\"qw-field qw-field--text-block\"><h3 class=\"qw-text-heading\">Limitations de responsabilit\u00e9<\/h3><p class=\"qw-text\">La responsabilit\u00e9 de Challenger peut \u00eatre limit\u00e9e par les conditions du connaissement, des classifications ou des tarifs.<\/p><\/div><div class=\"qw-field qw-field--text-block\"><p class=\"qw-text\"><a href=\"https:\/\/media.fastfrate-group.operaticsites.com\/fastfrate-group\/wp-content\/uploads\/sites\/3\/2026\/08\/17084809\/Transportation-Terms-and-Conditions.pdf\" target=\"_blank\">Cliquez ici pour consulter les conditions g\u00e9n\u00e9rales<\/a><\/p><\/div><div class=\"qw-field qw-field--acceptance\" data-required=\"1\"><span class=\"wpcf7-form-control-wrap\" data-name=\"acknowledge-ca\"><span class=\"wpcf7-form-control wpcf7-acceptance optional\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acknowledge-ca\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">Cochez pour accepter ce qui pr\u00e9c\u00e8de<\/span><\/label><\/span><\/span><\/span><\/div><div class=\"qw-field qw-field--text-block\"><p class=\"qw-text\">Si vous n\u2019acceptez pas les conditions g\u00e9n\u00e9rales ci-dessus, vous ne pouvez pas poursuivre le d\u00e9p\u00f4t d\u2019une r\u00e9clamation en ligne. Veuillez \u00e9crire \u00e0 risk@challenger.com si vous avez des questions ou des pr\u00e9occupations concernant ces conditions.<\/p><\/div><\/div><div class=\"qw-nav\"><button type=\"button\" class=\"qw-btn qw-back\">Retour<\/button><button type=\"button\" class=\"qw-btn qw-next\">Suivant<\/button><\/div><\/div><\/div>\n<div class=\"swiper-slide qw-slide\" data-slide=\"usa\" data-next=\"contact\"><div class=\"qw-slide-inner\"><h2 class=\"qw-question\">Acceptation des conditions<\/h2><div class=\"qw-fields\"><div class=\"qw-field qw-field--text-block\"><h3 class=\"qw-text-heading\">Responsabilit\u00e9 \u00e0 l\u2019\u00e9gard des marchandises<\/h3><p class=\"qw-text\">L\u2019\u00e9valuation de la perte, du dommage ou de l\u2019avarie subis par les marchandises correspond \u00e0 la valeur figurant sur la facture du fabricant, applicable \u00e0 la nature et \u00e0 la quantit\u00e9 des marchandises ainsi perdues, endommag\u00e9es ou d\u00e9truites.<\/p><\/div><div class=\"qw-field qw-field--text-block\"><h3 class=\"qw-text-heading\">D\u00e9lai de pr\u00e9sentation<\/h3><p class=\"qw-text\">Les r\u00e9clamations pour marchandises doivent \u00eatre pr\u00e9sent\u00e9es dans les neuf (9) mois suivant l\u2019envoi (ou la date correspondant \u00e0 un d\u00e9lai de livraison raisonnable), et toute action civile doit \u00eatre intent\u00e9e dans les deux (2) ans suivant le refus d\u2019une telle r\u00e9clamation. Apr\u00e8s la pr\u00e9sentation de votre r\u00e9clamation, nous disposons de trente (30) jours \u00e0 compter de sa r\u00e9ception pour en accuser r\u00e9ception. Nous disposons ensuite de 120 jours pour, au choix : 1) payer la r\u00e9clamation, 2) transiger ou r\u00e9gler la r\u00e9clamation, ou 3) refuser la r\u00e9clamation.<\/p><\/div><div class=\"qw-field qw-field--text-block\"><p class=\"qw-text\"><a href=\"https:\/\/media.fastfrate-group.operaticsites.com\/fastfrate-group\/wp-content\/uploads\/sites\/3\/2026\/08\/17084809\/Transportation-Terms-and-Conditions.pdf\" target=\"_blank\">Cliquez ici pour consulter les conditions g\u00e9n\u00e9rales<\/a><\/p><\/div><div class=\"qw-field qw-field--acceptance\" data-required=\"1\"><span class=\"wpcf7-form-control-wrap\" data-name=\"acknowledge-usa\"><span class=\"wpcf7-form-control wpcf7-acceptance optional\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acknowledge-usa\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">Cochez pour accepter ce qui pr\u00e9c\u00e8de<\/span><\/label><\/span><\/span><\/span><\/div><div class=\"qw-field qw-field--text-block\"><p class=\"qw-text\">Si vous n\u2019acceptez pas les conditions g\u00e9n\u00e9rales ci-dessus, vous ne pouvez pas poursuivre le d\u00e9p\u00f4t d\u2019une r\u00e9clamation en ligne. Veuillez \u00e9crire \u00e0 risk@challenger.com si vous avez des questions ou des pr\u00e9occupations concernant ces conditions.<\/p><\/div><\/div><div class=\"qw-nav\"><button type=\"button\" class=\"qw-btn qw-back\">Retour<\/button><button type=\"button\" class=\"qw-btn qw-next\">Suivant<\/button><\/div><\/div><\/div>\n<div class=\"swiper-slide qw-slide\" data-slide=\"contact\" data-next=\"address\"><div class=\"qw-slide-inner\"><h2 class=\"qw-question\">Coordonn\u00e9es<\/h2><div class=\"qw-fields\"><div class=\"qw-field qw-field--text\" data-required=\"1\"><label for=\"qw-company\" class=\"qw-label qw-label--sr\">Nom de l\u2019entreprise<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"company\"><input autocomplete=\"organization\" size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"qw-company\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Nom de l\u2019entreprise\" value=\"\" type=\"text\" name=\"company\" \/><\/span><\/div><div class=\"qw-field qw-field--text qw-field--half\" data-required=\"1\"><label for=\"qw-first-name\" class=\"qw-label qw-label--sr\">Pr\u00e9nom<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"first-name\"><input autocomplete=\"given-name\" size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"qw-first-name\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Pr\u00e9nom\" value=\"\" type=\"text\" name=\"first-name\" \/><\/span><\/div><div class=\"qw-field qw-field--text qw-field--half\" data-required=\"1\"><label for=\"qw-last-name\" class=\"qw-label qw-label--sr\">Nom<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"last-name\"><input autocomplete=\"family-name\" size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"qw-last-name\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Nom\" value=\"\" type=\"text\" name=\"last-name\" \/><\/span><\/div><div class=\"qw-field qw-field--tel qw-field--half\" data-required=\"1\"><label for=\"qw-phone\" class=\"qw-label qw-label--sr\">T\u00e9l\u00e9phone<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"phone\"><input autocomplete=\"tel\" size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" id=\"qw-phone\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"T\u00e9l\u00e9phone\" value=\"\" type=\"tel\" name=\"phone\" \/><\/span><\/div><div class=\"qw-field qw-field--number qw-field--half\"><label for=\"qw-ext\" class=\"qw-label qw-label--sr\">Poste<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"ext\"><input class=\"wpcf7-form-control wpcf7-number wpcf7-validates-as-number\" id=\"qw-ext\" aria-invalid=\"false\" placeholder=\"Poste\" value=\"\" type=\"number\" name=\"ext\" \/><\/span><\/div><div class=\"qw-field qw-field--email\" data-required=\"1\"><label for=\"qw-email\" class=\"qw-label qw-label--sr\">Courriel<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input autocomplete=\"email\" size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" id=\"qw-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Courriel\" value=\"\" type=\"email\" name=\"email\" \/><\/span><\/div><\/div><div class=\"qw-nav\"><button type=\"button\" class=\"qw-btn qw-back\">Retour<\/button><button type=\"button\" class=\"qw-btn qw-next\">Suivant<\/button><\/div><\/div><\/div>\n<div class=\"swiper-slide qw-slide\" data-slide=\"address\" data-next=\"shipment\"><div class=\"qw-slide-inner\"><h2 class=\"qw-question\">Adresse<\/h2><div class=\"qw-fields\"><div class=\"qw-field qw-field--text\" data-required=\"1\"><label for=\"qw-address\" class=\"qw-label qw-label--sr\">Adresse municipale<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"address\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"qw-address\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Adresse municipale\" value=\"\" type=\"text\" name=\"address\" \/><\/span><\/div><div class=\"qw-field qw-field--select qw-field--half\" data-blank=\"Pays\" data-required=\"1\"><label for=\"qw-country\" class=\"qw-label qw-label--sr\">Pays<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"country\"><select autocomplete=\"country-name\" class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" id=\"qw-country\" aria-required=\"true\" aria-invalid=\"false\" name=\"country\"><option value=\"\">&#8212;Veuillez choisir une option&#8212;<\/option><option value=\"Canada\">Canada<\/option><option value=\"\u00c9tats-Unis\">\u00c9tats-Unis<\/option><option value=\"Mexique\">Mexique<\/option><\/select><\/span><\/div><div class=\"qw-field qw-field--select qw-field--half\" data-depends-on=\"country\" data-options-by=\"{&quot;Canada&quot;:[&quot;Alberta&quot;,&quot;Colombie-Britannique&quot;,&quot;Manitoba&quot;,&quot;Nouveau-Brunswick&quot;,&quot;Terre-Neuve-et-Labrador&quot;,&quot;Territoires du Nord-Ouest&quot;,&quot;Nouvelle-\u00c9cosse&quot;,&quot;Nunavut&quot;,&quot;Ontario&quot;,&quot;\u00cele-du-Prince-\u00c9douard&quot;,&quot;Qu\u00e9bec&quot;,&quot;Saskatchewan&quot;,&quot;Yukon&quot;],&quot;\u00c9tats-Unis&quot;:[&quot;Alabama&quot;,&quot;Alaska&quot;,&quot;Arizona&quot;,&quot;Arkansas&quot;,&quot;California&quot;,&quot;Colorado&quot;,&quot;Connecticut&quot;,&quot;Delaware&quot;,&quot;Florida&quot;,&quot;Georgia&quot;,&quot;Hawaii&quot;,&quot;Idaho&quot;,&quot;Illinois&quot;,&quot;Indiana&quot;,&quot;Iowa&quot;,&quot;Kansas&quot;,&quot;Kentucky&quot;,&quot;Louisiana&quot;,&quot;Maine&quot;,&quot;Maryland&quot;,&quot;Massachusetts&quot;,&quot;Michigan&quot;,&quot;Minnesota&quot;,&quot;Mississippi&quot;,&quot;Missouri&quot;,&quot;Montana&quot;,&quot;Nebraska&quot;,&quot;Nevada&quot;,&quot;New Hampshire&quot;,&quot;New Jersey&quot;,&quot;New Mexico&quot;,&quot;New York&quot;,&quot;North Carolina&quot;,&quot;North Dakota&quot;,&quot;Ohio&quot;,&quot;Oklahoma&quot;,&quot;Oregon&quot;,&quot;Pennsylvania&quot;,&quot;Rhode Island&quot;,&quot;South Carolina&quot;,&quot;South Dakota&quot;,&quot;Tennessee&quot;,&quot;Texas&quot;,&quot;Utah&quot;,&quot;Vermont&quot;,&quot;Virginia&quot;,&quot;Washington&quot;,&quot;West Virginia&quot;,&quot;Wisconsin&quot;,&quot;Wyoming&quot;],&quot;Mexique&quot;:[&quot;Aguascalientes&quot;,&quot;Baja California&quot;,&quot;Baja California Sur&quot;,&quot;Campeche&quot;,&quot;Chiapas&quot;,&quot;Chihuahua&quot;,&quot;Ciudad de M\u00e9xico&quot;,&quot;Coahuila&quot;,&quot;Colima&quot;,&quot;Durango&quot;,&quot;Guanajuato&quot;,&quot;Guerrero&quot;,&quot;Hidalgo&quot;,&quot;Jalisco&quot;,&quot;M\u00e9xico&quot;,&quot;Michoac\u00e1n&quot;,&quot;Morelos&quot;,&quot;Nayarit&quot;,&quot;Nuevo Le\u00f3n&quot;,&quot;Oaxaca&quot;,&quot;Puebla&quot;,&quot;Quer\u00e9taro&quot;,&quot;Quintana Roo&quot;,&quot;San Luis Potos\u00ed&quot;,&quot;Sinaloa&quot;,&quot;Sonora&quot;,&quot;Tabasco&quot;,&quot;Tamaulipas&quot;,&quot;Tlaxcala&quot;,&quot;Veracruz&quot;,&quot;Yucat\u00e1n&quot;,&quot;Zacatecas&quot;]}\" data-blank=\"\u00c9tat \/ Province \/ R\u00e9gion\" data-required=\"1\"><label for=\"qw-province\" class=\"qw-label qw-label--sr\">\u00c9tat \/ Province \/ R\u00e9gion<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"province\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" id=\"qw-province\" aria-required=\"true\" aria-invalid=\"false\" name=\"province\"><option value=\"\">&#8212;Veuillez choisir une option&#8212;<\/option><option value=\"Alberta\">Alberta<\/option><option value=\"Colombie-Britannique\">Colombie-Britannique<\/option><option value=\"Manitoba\">Manitoba<\/option><option value=\"Nouveau-Brunswick\">Nouveau-Brunswick<\/option><option value=\"Terre-Neuve-et-Labrador\">Terre-Neuve-et-Labrador<\/option><option value=\"Territoires du Nord-Ouest\">Territoires du Nord-Ouest<\/option><option value=\"Nouvelle-\u00c9cosse\">Nouvelle-\u00c9cosse<\/option><option value=\"Nunavut\">Nunavut<\/option><option value=\"Ontario\">Ontario<\/option><option value=\"\u00cele-du-Prince-\u00c9douard\">\u00cele-du-Prince-\u00c9douard<\/option><option value=\"Qu\u00e9bec\">Qu\u00e9bec<\/option><option value=\"Saskatchewan\">Saskatchewan<\/option><option value=\"Yukon\">Yukon<\/option><option value=\"Alabama\">Alabama<\/option><option value=\"Alaska\">Alaska<\/option><option value=\"Arizona\">Arizona<\/option><option value=\"Arkansas\">Arkansas<\/option><option value=\"California\">California<\/option><option value=\"Colorado\">Colorado<\/option><option value=\"Connecticut\">Connecticut<\/option><option value=\"Delaware\">Delaware<\/option><option value=\"Florida\">Florida<\/option><option value=\"Georgia\">Georgia<\/option><option value=\"Hawaii\">Hawaii<\/option><option value=\"Idaho\">Idaho<\/option><option value=\"Illinois\">Illinois<\/option><option value=\"Indiana\">Indiana<\/option><option value=\"Iowa\">Iowa<\/option><option value=\"Kansas\">Kansas<\/option><option value=\"Kentucky\">Kentucky<\/option><option value=\"Louisiana\">Louisiana<\/option><option value=\"Maine\">Maine<\/option><option value=\"Maryland\">Maryland<\/option><option value=\"Massachusetts\">Massachusetts<\/option><option value=\"Michigan\">Michigan<\/option><option value=\"Minnesota\">Minnesota<\/option><option value=\"Mississippi\">Mississippi<\/option><option value=\"Missouri\">Missouri<\/option><option value=\"Montana\">Montana<\/option><option value=\"Nebraska\">Nebraska<\/option><option value=\"Nevada\">Nevada<\/option><option value=\"New Hampshire\">New Hampshire<\/option><option value=\"New Jersey\">New Jersey<\/option><option value=\"New Mexico\">New Mexico<\/option><option value=\"New York\">New York<\/option><option value=\"North Carolina\">North Carolina<\/option><option value=\"North Dakota\">North Dakota<\/option><option value=\"Ohio\">Ohio<\/option><option value=\"Oklahoma\">Oklahoma<\/option><option value=\"Oregon\">Oregon<\/option><option value=\"Pennsylvania\">Pennsylvania<\/option><option value=\"Rhode Island\">Rhode Island<\/option><option value=\"South Carolina\">South Carolina<\/option><option value=\"South Dakota\">South Dakota<\/option><option value=\"Tennessee\">Tennessee<\/option><option value=\"Texas\">Texas<\/option><option value=\"Utah\">Utah<\/option><option value=\"Vermont\">Vermont<\/option><option value=\"Virginia\">Virginia<\/option><option value=\"Washington\">Washington<\/option><option value=\"West Virginia\">West Virginia<\/option><option value=\"Wisconsin\">Wisconsin<\/option><option value=\"Wyoming\">Wyoming<\/option><option value=\"Aguascalientes\">Aguascalientes<\/option><option value=\"Baja California\">Baja California<\/option><option value=\"Baja California Sur\">Baja California Sur<\/option><option value=\"Campeche\">Campeche<\/option><option value=\"Chiapas\">Chiapas<\/option><option value=\"Chihuahua\">Chihuahua<\/option><option value=\"Ciudad de M\u00e9xico\">Ciudad de M\u00e9xico<\/option><option value=\"Coahuila\">Coahuila<\/option><option value=\"Colima\">Colima<\/option><option value=\"Durango\">Durango<\/option><option value=\"Guanajuato\">Guanajuato<\/option><option value=\"Guerrero\">Guerrero<\/option><option value=\"Hidalgo\">Hidalgo<\/option><option value=\"Jalisco\">Jalisco<\/option><option value=\"M\u00e9xico\">M\u00e9xico<\/option><option value=\"Michoac\u00e1n\">Michoac\u00e1n<\/option><option value=\"Morelos\">Morelos<\/option><option value=\"Nayarit\">Nayarit<\/option><option value=\"Nuevo Le\u00f3n\">Nuevo Le\u00f3n<\/option><option value=\"Oaxaca\">Oaxaca<\/option><option value=\"Puebla\">Puebla<\/option><option value=\"Quer\u00e9taro\">Quer\u00e9taro<\/option><option value=\"Quintana Roo\">Quintana Roo<\/option><option value=\"San Luis Potos\u00ed\">San Luis Potos\u00ed<\/option><option value=\"Sinaloa\">Sinaloa<\/option><option value=\"Sonora\">Sonora<\/option><option value=\"Tabasco\">Tabasco<\/option><option value=\"Tamaulipas\">Tamaulipas<\/option><option value=\"Tlaxcala\">Tlaxcala<\/option><option value=\"Veracruz\">Veracruz<\/option><option value=\"Yucat\u00e1n\">Yucat\u00e1n<\/option><option value=\"Zacatecas\">Zacatecas<\/option><\/select><\/span><\/div><div class=\"qw-field qw-field--text qw-field--half\" data-required=\"1\"><label for=\"qw-city\" class=\"qw-label qw-label--sr\">Ville<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"city\"><input autocomplete=\"address-level2\" size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"qw-city\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Ville\" value=\"\" type=\"text\" name=\"city\" \/><\/span><\/div><div class=\"qw-field qw-field--text qw-field--half\" data-required=\"1\"><label for=\"qw-postal-code\" class=\"qw-label qw-label--sr\">Code postal \/ ZIP<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"postal-code\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"qw-postal-code\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Code postal \/ ZIP\" value=\"\" type=\"text\" name=\"postal-code\" \/><\/span><\/div><\/div><div class=\"qw-nav\"><button type=\"button\" class=\"qw-btn qw-back\">Retour<\/button><button type=\"button\" class=\"qw-btn qw-next\">Suivant<\/button><\/div><\/div><\/div>\n<div class=\"swiper-slide qw-slide\" data-slide=\"shipment\" data-next=\"documents\"><div class=\"qw-slide-inner\"><h2 class=\"qw-question\">Renseignements sur l\u2019envoi<\/h2><div class=\"qw-fields\"><div class=\"qw-field qw-field--date\" data-required=\"1\"><label class=\"qw-label\">Date de l\u2019envoi<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"shipment-date\"><input class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-required wpcf7-validates-as-date\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"date\" name=\"shipment-date\" \/><\/span><\/div><div class=\"qw-field qw-field--text\" data-required=\"1\"><label for=\"qw-order-number\" class=\"qw-label qw-label--sr\">N\u00b0 de commande Challenger<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"order-number\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"qw-order-number\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"N\u00b0 de commande Challenger\" value=\"\" type=\"text\" name=\"order-number\" \/><\/span><\/div><div class=\"qw-field qw-field--text qw-field--half\" data-required=\"1\"><label for=\"qw-shipper-name\" class=\"qw-label qw-label--sr\">Nom de l\u2019exp\u00e9diteur<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"shipper-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"qw-shipper-name\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Nom de l\u2019exp\u00e9diteur\" value=\"\" type=\"text\" name=\"shipper-name\" \/><\/span><\/div><div class=\"qw-field qw-field--text qw-field--half\" data-required=\"1\"><label for=\"qw-consignee-name\" class=\"qw-label qw-label--sr\">Nom du destinataire<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"consignee-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"qw-consignee-name\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Nom du destinataire\" value=\"\" type=\"text\" name=\"consignee-name\" \/><\/span><\/div><div class=\"qw-field qw-field--text\" data-required=\"1\"><label for=\"qw-where-damaged\" class=\"qw-label qw-label--sr\">Lieu o\u00f9 le dommage est survenu<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"where-damaged\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"qw-where-damaged\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Lieu o\u00f9 le dommage est survenu\" value=\"\" type=\"text\" name=\"where-damaged\" \/><\/span><\/div><div class=\"qw-field qw-field--textarea\" data-required=\"1\"><label for=\"qw-claim-description\" class=\"qw-label qw-label--sr\">Description de la r\u00e9clamation<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"claim-description\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" id=\"qw-claim-description\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Description de la r\u00e9clamation\" name=\"claim-description\"><\/textarea><\/span><\/div><div class=\"qw-field qw-field--text\" data-required=\"1\"><label for=\"qw-merchandise-type\" class=\"qw-label qw-label--sr\">Type de marchandise<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"merchandise-type\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"qw-merchandise-type\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Type de marchandise\" value=\"\" type=\"text\" name=\"merchandise-type\" \/><\/span><\/div><div class=\"qw-field qw-field--number qw-field--half\" data-required=\"1\"><label for=\"qw-amount-claimed\" class=\"qw-label qw-label--sr\">Montant r\u00e9clam\u00e9<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"amount-claimed\"><input class=\"wpcf7-form-control wpcf7-number wpcf7-validates-as-required wpcf7-validates-as-number\" id=\"qw-amount-claimed\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Montant r\u00e9clam\u00e9\" value=\"\" type=\"number\" name=\"amount-claimed\" \/><\/span><\/div><div class=\"qw-field qw-field--select qw-field--half\" data-blank=\"Devise\" data-required=\"1\"><label for=\"qw-currency\" class=\"qw-label qw-label--sr\">Devise<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"currency\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" id=\"qw-currency\" aria-required=\"true\" aria-invalid=\"false\" name=\"currency\"><option value=\"\">&#8212;Veuillez choisir une option&#8212;<\/option><option value=\"CAD\">CAD<\/option><option value=\"USD\">USD<\/option><\/select><\/span><\/div><\/div><div class=\"qw-nav\"><button type=\"button\" class=\"qw-btn qw-back\">Retour<\/button><button type=\"button\" class=\"qw-btn qw-next\">Suivant<\/button><\/div><\/div><\/div>\n<div class=\"swiper-slide qw-slide\" data-slide=\"documents\" data-next=\"SUBMIT\"><div class=\"qw-slide-inner\"><h2 class=\"qw-question\">Documents<\/h2><div class=\"qw-fields\"><div class=\"qw-field qw-field--file\" data-max-files=\"5\" data-max-file=\"5242880\" data-msg-count=\"Vous pouvez joindre au maximum %s fichiers.\" data-msg-size=\"\u00ab %s \u00bb d\u00e9passe la limite de %s par fichier.\" data-msg-type=\"\u00ab %s \u00bb n\u2019est pas un type de fichier accept\u00e9.\" data-summary=\"%1$s sur %2$s\" data-msg-remove=\"Retirer\"><label class=\"qw-label\">Documents justificatifs<\/label><div class=\"qw-file-zone\"><p class=\"qw-file-prompt\">Glissez vos fichiers ici<\/p><button type=\"button\" class=\"qw-btn qw-file-browse\">Parcourir les fichiers<\/button><input type=\"file\" class=\"qw-file-picker\" multiple><\/div><ul class=\"qw-file-list\"><\/ul><p class=\"qw-file-summary\"><\/p><div class=\"qw-file-slots\"><span class=\"wpcf7-form-control-wrap\" data-name=\"documents-1\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".jpg,.png,.gif,.bmp,.pdf,.doc,.docx,.tif,.tiff,.txt,.rtf\" aria-invalid=\"false\" type=\"file\" name=\"documents-1\" \/><\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"documents-2\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".jpg,.png,.gif,.bmp,.pdf,.doc,.docx,.tif,.tiff,.txt,.rtf\" aria-invalid=\"false\" type=\"file\" name=\"documents-2\" \/><\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"documents-3\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".jpg,.png,.gif,.bmp,.pdf,.doc,.docx,.tif,.tiff,.txt,.rtf\" aria-invalid=\"false\" type=\"file\" name=\"documents-3\" \/><\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"documents-4\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".jpg,.png,.gif,.bmp,.pdf,.doc,.docx,.tif,.tiff,.txt,.rtf\" aria-invalid=\"false\" type=\"file\" name=\"documents-4\" \/><\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"documents-5\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".jpg,.png,.gif,.bmp,.pdf,.doc,.docx,.tif,.tiff,.txt,.rtf\" aria-invalid=\"false\" type=\"file\" name=\"documents-5\" \/><\/span><\/div><\/div><div class=\"qw-field qw-field--text-block\"><p class=\"qw-text\">Formats accept\u00e9s : jpg, png, gif, bmp, pdf, doc, docx, tif, tiff, txt, rtf.<br \/> Taille totale maximale : 25 Mo. Si vous devez transmettre un fichier plus volumineux, par exemple une vid\u00e9o brute, veuillez \u00e9crire \u00e0 risk@challenger.com apr\u00e8s votre envoi, en indiquant votre n\u00b0 de r\u00e9f\u00e9rence s\u2019il vous a \u00e9t\u00e9 fourni.<\/p><\/div><input class=\"wpcf7-form-control wpcf7-hidden\" value=\"\" type=\"hidden\" name=\"claim-id\" \/><\/div><div class=\"qw-nav\"><button type=\"button\" class=\"qw-btn qw-back\">Retour<\/button><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Envoyer\" \/><\/div><\/div><\/div>\n<div class=\"swiper-slide qw-slide qw-slide--success\" data-slide=\"success\" data-terminal=\"1\"><div class=\"qw-slide-inner\"><h2 class=\"qw-question\">Merci \u2014 nous avons bien re\u00e7u votre demande<\/h2><p>Merci de nous avoir contact\u00e9s : votre avis d\u2019intention de r\u00e9clamer a bien \u00e9t\u00e9 transmis!<\/p><p>Le service de gestion des risques de Challenger communiquera avec vous dans un d\u00e9lai de 24 \u00e0 48 heures ouvrables afin de vous indiquer les prochaines \u00e9tapes \u00e0 suivre pour pr\u00e9senter une r\u00e9clamation officielle.<\/p><p>Si vous avez besoin d\u2019aide entre-temps ou si vous avez des questions, veuillez composer le 800-265-6358 ou \u00e9crire \u00e0 risk@challenger.com en indiquant si possible votre n\u00b0 de r\u00e9f\u00e9rence (ci-dessous).<\/p><p>Votre n\u00b0 de r\u00e9f\u00e9rence de r\u00e9clamation est : <span class=\"qw-success-field\" data-field=\"claim-id\"><\/span><\/p><\/div><\/div>\n<\/div><\/div><\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n                <\/div>\n                    <\/div>\n    <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":2964,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3641","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>R\u00e9clamation pour marchandises | Challenger<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"R\u00e9clamation pour marchandises | Challenger\" \/>\n<meta property=\"og:url\" content=\"https:\/\/challenger-motor-freight.operaticsites.com\/fr\/ressources\/reclamation-pour-marchandises\/\" \/>\n<meta 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