Cargo Claims

Challenger must be advised of any damage at the time of delivery by a notation on the Proof of Delivery. For any loss or damage discovered after delivery, we must be advised immediately and be given an opportunity to inspect loss and the packaging. A formal Notice of Intent to claim must be filed in writing within sixty (60) days from the date of delivery of the goods, or in the case of non-delivery (shipment is all short) within nine (9) months from the date of shipment. The final claim must then be filed within nine (9) months from the date of shipment with a copy of the paid freight bill.

Declared Value of Shipment

(Applies to shipments originating in Canada or travelling on a Canadian Bill of Lading)

Challenger’s MAXIMUM liability, in the event of a claim, is limited to $4.41 per kg. or $2.00 per lb., unless a higher Declared Value is shown by the shipper on the bill of lading. Shippers should be aware that a declared value exceeding the above stated values may result in a surcharge being applied, in accordance with prevailing tariffs.

Limitations of Liability

Challenger’s liability may be limited by terms and conditions of the Bill of Lading, Classifications, or Tariffs.

Click here to view the Terms and Conditions

If you do not click/accept to acknowledge the above terms and conditions you cannot proceed in filing a claim online. Please contact risk@challenger.com if you have questions or concerns regarding the terms and conditions.

Cargo Liability

The measurement of the loss, damage or injury to commodities shall be the manufacturer’s invoice value applicable to the kind and quantity of Commodities so lost, damaged or destroyed.

Filing Deadline

Cargo claims need to be submitted within nine (9) months of the shipment (or date of reasonable time for delivery) and that a civil action be instituted within two (2) years after the denial of such a claim. After submitting your claim, we have a period of thirty (30) days from the claim receipt to acknowledge the receipt of the claim. We then have a period of 120 days to either 1) pay the claim 2) compromise or settle the claim, or 3) deny the claim.

Click here to view the Terms and Conditions

If you do not click/accept to acknowledge the above terms and conditions you cannot proceed in filing a claim online. Please contact risk@challenger.com if you have questions or concerns regarding the terms and conditions.

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